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Customer Service Return Policy
Axial Limited Warranty
Your Axial product is warranted to be free of defects in materials and workmanship when new. This warranty does not cover damages due to normal wear and tear, user's failure to perform routine maintenance, user error of assembly or installation, user modifications, addition of aftermarket parts or option parts. This warranty lasts as long as the original purchaser owns the product, and is not transferable (Verified by dated itemized sales receipt). In the event of a defect under this warranty, Axial will, at our discretion, repair or replace the product, provided our inspection indicates that an original defect exists. Axial reserves the right to replace any product which is no longer available with a product of comparable value and function. If Axial determines the repair is not covered under warranty guidelines, there could be a charge applied for the repair and return shipping charges.
International Customers Warranty
Please return product to the dealer where the purchase was made. If your Axial product purchase was made through an on-line retailer, any warranty issues must be taken care of by that retailer. Axial assumes no responsibility for Axial products sold internationally by on-line retailers.
Repair
Simple Steps to follow when sending in Axial Product in for Warranty/ Repair.
STEP 1: Contact Axial Customer Service at 949-600-8642 Ext: 206 to receive a Return Merchandise Number (RMA#). Note: Axial requires the RMA# to be placed on the return merchandise box when shipped to Axial.
STEP 2: Please write a short note explaining the issue you experienced with the product.
STEP 3: Include your return address with a daytime phone number and /or e-mail address.
STEP 4: Please include a Money Order in the amount $10.00 made payable to Axial for return shipping costs although If product is found to be under Axial Warranty coverage, the $10.00 will be refunded to you.
PLEASE NOTE: Tuning issues are not covered under the Axial Warranty and shipping fee's due apply.
Please allow 5-10 working days for product to be returned. Axial ships using United Postal Service Priority mail or UPS Ground. Any expedited shipping must be arranged and prepaid by customer. Axial will not be responsible for lost or damaged packages.
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